New Customers

Transfers

• [Video] Your Transfer Guide
• [Video] Setting up Your Online Account
• Servicing Transfer Timeline
• How an Account Transfer Impacts You
• Setting up Paperless and Other Notification Settings
• Account Transfer Notifications

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Payments

• I Sent My Payment to My Previous Servicer
• [Video] Making Your First Payment
• When will I receive my first monthly statement?
• Setting up a Bank Account Online
• AutoPay for Transferred Accounts
• Updating Your Bank’s Online BillPay for Transferred Accounts

Escrow

• Will my escrow account transfer to Valon?
• How do I check my escrow account information?
• Homeowners Insurance Changes for Transferred Accounts

Online Accounts after Refinancing & Multiple Accounts

• Once I refinance, how do I access the details of my old loan online?
• Can I manage more than one Valon loan in my online account?