Password Tips
Here are some quick and helpful tips to choose a secure password (guidance by CISA):
- Use different passwords on different systems and accounts
- Develop mnemonics to remember complex passwords
- Use passphrases made up of random words or a short sentence
- Consider using a password manager program to keep track of your passwords
- Don’t tell anyone your passwords and watch for attackers trying to trick you into revealing your passwords through email or calls
Forgot Your Password?
You can reset your password by following these steps:
- Visit https://valon.com and click on “Log In / Register”
- Click on the “Forgot Password?” link
- Enter the email address that is registered to your account and click “Send Reset Email”
- Wait a few minutes and check your email, and then follow the instructions to set a new password
If you aren’t receiving the password reset email, please:
- Make sure you're using the email registered to your account and that you’ve spelled your email correctly
- Check your spam inbox
If you're still having issues, please contact us at support@valon.com for help accessing your account.
How to Further Secure Your Account
We offer and strongly encourage using multi-factor authentication (MFA) for your online account. When MFA is enabled, at login you'll enter your password as well as a security code that is sent to your cell phone through text message. This additional layer of security keeps your personal details safe if your email is ever compromised or someone learns or guesses your password.
💡 Tip: See our Multi-Factor Authentication article for instructions on how to set up MFA and FAQs.